FAQ's

Do you provide International delivery?

 

Yes we do ship internationally, please see the delivery page for details. 

 

How do I return an item?

 

We hope that you will be happy with all items you receive from ourselves, however if you are not and would like to return any items please email us at info@thefabriccastle.co.uk to arrange a return. Return postage paid by customer unless item is faulty. 

 

What is your returns policy?

 

Items can be returned for a full refund within 14 days of purchase. Please see above for details on how to arrange a return. (See full Terms and Conditions)

How do I track my order?

 

If you require your order to be tracked please select the Royal Mail tracked delivery option on checkout. We will send you tracking details once your order has been posted. 

What are your delivery options?

 

Please check our delivery page to find out all delivery options. 

How long will it take to process my order?

We aim to ship all orders placed before 8pm the following business day. Any orders placed after this time and during busy times this may take an extra day,

If you choose express signed for delivery we will post the following working day. 

Please let us know if your order is urgent and we will do all we can to process as quickly as possible. 

 

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